Terms and Conditions

  • The contract shall exist between myself (The Sound of Upholstery) and the client.
  • The contract will include those instructions written into the contract only.
  1. Any additional instructions must be confirmed in writing and a price agreed for the additional work and materials, before the work can proceed. Additional work, which may not be apparent when the estimate was provided, will be advised to the client on discovery, and a course of action agreed. This includes frame repairs, which are hidden by upholstery.
  2. I (The Sound of Upholstery) endeavour to deliver items forming part of this contract at the specified time, my obligation however, is to deliver on time providing that the materials to complete the work are available at the time the work is to be undertaken. I will keep the client informed at all times of supply problems, or other factors, which can affect delivery times.
  3. All old covers will be removed prior to upholstery, these covers will be discarded unless the client advises that they are to be returned, this advice must be written into the order.
  4. All new fillings applied to furniture manufactured after 1950 will be in compliance with the Furniture and Furnishings (Fire Safety) Regulations 1988. All new covering fabric supplied by us will comply with the regulations with the exception of covers which contain 80% natural fibres, when it is acceptable to use an interliner which complies with the regulations. Furniture manufactured prior to 1950 does not come within the scope of the 1988 Regulations with regard to filling or cover.
  5. I reserve the right to apply a 15% surcharge for handling fabrics not supplied by myself.
  6. With regard to the client’s own material; when a client supplies his/her own materials, it is their responsibility to ensure that the fabric is suitable for the purpose for which they intend to use it and that it complies with the relevant regulations in force with regard to Fire and Safety (as described in clause 4).
  7. I will do my best to advise customers of the suitability of fabrics, whether supplied by me or not, however, I can only take responsibility for materials which are supplied by myself; covering fabric supplied by the client is at their own risk. Shortage of covering fabric supplied by the client is the client’s responsibility and not mine.
  8. Where the work is undertaken is in relation to an insurance claim. A 100% payment of materials and 50% payment of labour on acceptance of the estimate will be payable by the client, unless an agreement exists between us and the insurers to pay the account directly.
  9. Payment terms: A minimum 30% non-refundable payment is required for us to accept an order. The balance is due on full delivery. Interest on overdue accounts will be charged at 1% per month or part thereof. Prices quoted stand for two months.
  10. A minimum payment of 30% on signing of the contract will form an acceptance of the terms and conditions above.